Stakeholder Interview :
The focus was to understand the business and it’s global scope in pandemic. These are the questions I asked them:
User Interview :
Focus is on understanding their goals and pain points. Answers to these questions can give us the all important “why” behind user behavior. These are best supplemented with observational findings as what they say and what they do can be different.
User Personas : ( NTD )
User Journey : ( NTD )
The projects that include the above two and more :