Stakeholder Interview : The focus was to understand the business and it’s global scope in pandemic. These are the questions I asked them:
What they want
What they already did and didn’t work
Market Insights, Competitive Analysis
Problems users are facing
One thing according to you that must be done right in the current product.
Target consumers and scope of project
User Interview : Focus is on understanding their goals and pain points. Answers to these questions can give us the all important “why” behind user behavior. These are best supplemented with observational findings as what they say and what they do can be different.
How does this compare to your expectations?
What is your first reaction to this?
If you wanted to perform this ‘task’, what would you do?
It is guided by direct questions, Navigation, Easy access to Frequently used items
Problem Solving
For B2B or corporate bookings, reimbursements is now made easy with this enhancement in the second screen by sending invoice to HR.
Feed Optimization
Each card here has all the relevant information the business wants to show, arranged properly.
Smart Filter
The price range filter shows the distribution of hotels. As per the range the total number of available hotels are also mentioned in the search button making it more interactive.
Saved List
Customizable option for saving hotel list. Just like a music playlist. Personalization options increases user retention.
Problem Solving
After booking or reservation the users must get updates on SOPs being followed by the Hotel staff. This highly increases the trust factor.
It also has an option for touchless check-ins, info of wi-fi credentials.
0
Hours
20+ Screens
0
Person
Solo Project
0
Stars
Highly Satisfied Client
0
/ 10
I would rate the project 7. I think there is a huge scope in digital transformation in this industry.